You do not need to log in as a user to make purchases. You will find our product range on the left side of the page. If you are looking for a specific brand or product, enter its name in the search box and you will see results that match the search term.

All our product categories can be conveniently filtered. Clicking on a product category opens a small category page that also contains a menu of filters. You can use it to conveniently narrow down your selection. This helps you search for products that match your preferences.

How to purchase:

find the right product
add the product to the shopping cart and select the desired quantity
verify your age via Veriff or Smart-ID
fill in the required info fields and select the delivery method
select the payment method and confirm the order

Select the bank that you want to use for payment through our payments processing partner Montonio. After receipt of payment we will send the order confirmation to your e-mail.

Please note! The order will be processed only after you have made the payment at the bank and clicked "RETURN TO MERCHANT".

Please note! Minors (under the age of 18) cannot order alcoholic beverages.

The Superalko online store (SIA Aldar Latvia) has the right to withdraw from a sales contract concluded through the online store without sanctions and to not deliver the ordered goods or provide the service in the following cases:

if the buyer is under the age of 18 (alcohol and tobacco products);
the amount paid for the goods has not been received in the bank account of SIA Aldar Latvia;
if it is not possible to apply the mode of transport chosen by the customer to the ordered products;
the price or features of the goods have been displayed incorrectly in the online shop due to a system error;
the goods are out of stock.

In all cases, the customer will be notified either by e-mail or telephone.

If it is not possible to fulfil the order in the SuperAlko online shop, the purchaser will be contacted and refunded the amount of the prepayment for the goods that have not been received.

Cancellation of the order

You can cancel your order by contacting us at eshop@aldar.lv or call us at +371 27006619 before we have sent the goods out of the warehouse. If the goods have already been sent out of the warehouse using the courier service, it is no longer possible to cancel the order.

Returning goods

If you have received incorrect or defective goods, you must notify us upon receipt of the goods at the e-mail address eshop@superalko.lv or by calling us at +371 27006619. Incorrect or defective goods can be replaced on the basis of a purchase receipt or invoice. Return costs are borne by the SuperAlko online shop.

TERMS AND CONDITIONS OF SALE OF THE ONLINE STORE OF SIA ALDAR LATVIA
AS OF 15.07.2021

1. GENERAL PROVISIONS

1.1. These SuperAlko online store (hereinafter referred to as the SA Online Store) terms and conditions of sale (hereinafter referred to as the Terms and Conditions) are in effect upon making purchases from Superalko online store at the Internet address of www.superalko.lv.

The seller of the products is SIA Aldar Latvia (hereinafter referred to as the Seller), address Dārza iela 1, Ainaži, Latvia, registry code 40203010130, phone +371 27006619, e-mail address eshop@superalko.lv.

The Terms and Conditions govern legal relationships arising between the Seller and the purchaser (hereinafter referred to as the Customer) of products from the SA Online Store.

1.2. The seller has the right to unilaterally amend and modify the terms and conditions, publishing the new terms and conditions at the Internet address of www.superalko.lv. If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.

1.3. Prior to placing an order, the customer has an opportunity to save and print the terms and conditions.

1.4. If the SA Online Store web environment is used in a language other than Latvian, the terms and conditions are also displayed in the respective language. If the translations give way to multiple interpretations, the Latvian version will prevail.

1.5. By confirming an order in SA Online Store, the Customer agrees to the provisions of the Terms and Conditions.

1.6. The pictures of products in the SA Online Store web environment are illustrative.

1.7. The Seller has the right to unilaterally amend and modify sales terms and conditions (incl. the prices), publishing the new Terms and Conditions at the Internet address of www.superalko.lv.

If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.

If the Customer placed an order before the amendments to the terms and conditions took effect, then the Terms and Conditions in effect at the time will apply.

1.8 When ordering goods, the Customer is responsible for providing true and correct information.

1.9. The contact details of the customer service of the SA Online Store are: e-mail eshop@aldar.lv and phone +371 27006619.

2. PLACING ORDERS

2.1. Orders can be placed in the SA Online Store either by logging in as a Customer or without customer´s account.

2.2. The Customer selects the desired product(s) in SA Online Store and adds it/them to their order.

2.2.1. Alcohol and tobacco products (incl. products related to tobacco products) are only sold to adult customers who´s age is verified in the SA Online Shop before the payment for the purchase via Veriff or Smart ID and the customer is at least 18 years of age. The age of the Customer is verified once again when handing over alcohol or tobacco products.

2.3. The Customer chooses the method and place of delivery of the order.

2.4. The Customer confirms the order and pays for it in full through the payment channels provided by the Seller. Prior to making the payment, the Customer verifies that the products, quantities and prices set out in the order correspond to the Customer’s actual request.

2.5. After payment the Customer must click on the ‘Return to merchant’ button.

2.6. The seller will send the Customer an automatic e-mail confirming the receipt of the order and payment.

2.7. The Seller will start to fulfil the order after the Customer has confirmed the order and paid for it in full. After the order has been assembled, the Customer will be sent an invoice-waybill by e-mail. If the invoice-waybill contains errors (undesired goods, quantities, etc.), the customer must immediately contact the customer service by e-mail or phone.

2.8 If the Seller is unable to deliver the quantity of the products ordered by the Customer, the cost of the missing product(s) will be refunded. We will return the money to the same current account from which the order was paid for within 7 working days.

2.9. The seller has the right to waive the fulfilment of an order, notifying the customer thereof by e-mail and providing a reason for the waiver. If the Seller waives the fulfilment of an order, the value of the order will be refunded.

3. PRODUCT PRICE, PAYMENT METHODS

3.1. The prices of products in SA Online Store are set out in euros inclusive of VAT.

3.2. The Customer pays for the order by advance payment in full.

3.3. If the customer opts for the delivery of the goods by the Seller (i.e. does not come to collect the products themself), a fee for the delivery of goods will be added to the sales price.

3.4. The Customer can pay for the order in a secure manner via our payment service partner Montonio Finance UAB.For payment the following banks and credit cards can be used:
Estonia - SEB, Swedbank, LHV, Coop, Luminor, Citadele
Latvia - Swedbank, SEB, Citadele, Luminor
Lithuania - Swedbank, SEB, Luminor, Šiaulių bankas, Medicinos bankas, Citadele
Finland – OP Financial Group, Danske Bank
Mastercard
Visa
American Express
China UnionPay (CUP)
Discover & Diners
Japan Credit Bureau (JCB)

A service fee may be added to the value of the order according to the contract entered into between the Customer and the bank or issuer of the credit card. Payment is performed outside of the online store website, in a secure online environment of the service provider. The seller has no access to the customer’s banking and credit card details. The contract shall enter into force when the SA online store receives the corresponding payment on its bank account. SIA Aldar Latvia is the responsible processor of personal details and provides the personal details needed to handle payments to Montonio Finance UAB, the latter being the authorised processor of personal details.

4. RECEIPT OF THE PRODUCTS

4.1. The ordered products can be received in designated stores (hereinafter referred to as the SA Online Store Delivery Point) or are sent to the address indicated by the Customer by courier. The delivery points of the SA Online Store:

SuperAlko Ainaži, Dārza iela 1, Ainaži and SuperAlko Dreilini, Juglas iela 95, Dreilini, Riga

4.2. Receipt of products at the SA Online Store Delivery Point

4.2.1. At the SA Online Store Delivery Point, products can be received during opening hours of the respective shop. If the products are received at the SA Online Store Delivery Point, there is no additional charge to the price of the products.

4.2.2. Products are available in the SA Online Store Delivery Point within the time frame specified in the order.

4.2.3. The Customer is entitled to claim the goods upon presentation of an identity document (ID card, passport, driving licence) and order number. If no identity document is presented, or the client is a minor, the Seller refuses to issue the products.

4.3. Courier delivery of products

4.3.1. To have products delivered by a courier, the order must specify the delivery address.

4.3.2. The delivery fee inclusive of VAT will be added to the price of the order.

4.3.3.The price for using the courier is €8,49. For purchases from €100, the courier service is free.


4.3.4. The Customer must ensure the acceptance of the goods at the agreed time and address. If the receipt of goods is failed on third time or the Customer refuses to receive the goods, we try to contact and to agree upon further actions.

4.3.5. The courier has the liability to request the presentation of an identity document to verify the recipient’s age. Upon failure to present the document, or the recipient is minor, the courier has a liability to refuse to deliver the goods.

4.3.6. If the products are not delivered in a timely manner due to circumstances arising from SA Online Store, the Customer will be notified thereof using the contact details provided in the order and a new time of delivery will be agreed on. Upon failure to reach agreement on the new time of delivery, the Customer has the right to waive the order and SA Online will refund the value of the order to the Customer.

4.3.7. In case of serious circumstances, SA Online Store may temporarily or completely suspend internet trading without prior notice to the Customer. In such cases, SA Online Store will reimburse the Customer for the undelivered orders within 7 working days to the same current account from which the order was paid.

4.4. Verification of products and transfer of risk of damage to or loss of products

4.4.1. Upon receipt of products, the Customer is required to verify the conformity of the products with the invoice-waybill.

4.4.2. If receival of the goods reveals that the goods include products not ordered, defective products or products in broken packaging, the Seller’s customer service must be notified thereof immediately.

If defective products and products not ordered are detected upon courier delivery of an order, the Customer must immediately return them to the courier.

4.4.3. The risk of damage to or loss of the products transfers to the Customer as of the receipt of the goods.

5. PROCESSING OF CUSTOMER’S PERSONAL DATA

5.1. The Seller ensures that the personal data provided by the Customer is used only in compliance with the Personal Data Protection Act, particularly within the scope necessary for fulfilling an order.

The seller does not provide personal details of customers to third parties, with the exception of companies that offer courier delivery services, to the extent needed for delivery of orders to customers or consumption of relevant services, and with the exception of Montonio Finance UAB as the authorised processor of personal details, to the extent needed to handle payments.

5.2. Personal data is the data that the Customer submits when placing an order; first and last name, address, telephone number, e-mail address.

6. WITHDRAWAL FROM CONTRACT, RETURNING PRODUCTS AND REFUNDS

The customer has the right to unilaterally exercise the right of withdrawal from the contract within 14 calendar days from the receipt of the order. The right of withdrawal does not apply to legal persons. The customer is responsible for the costs associated with the return of such orders. Only unopened products with unopened and undamaged packaging can be returned. Products that are sold in a box or case can only be returned in a sealed form. Beverages that are packaged and sold as cases are not subject to return when cases are opened. Returns will be accepted within withdrawal validity period (14 days) +1 day. If the customer is unable to meet these requirements, the seller reserves the right not to pay the Customer for the returned goods. SA Online Store will return the money to the same current account from which the order was paid for within 10 working days.

7. FILING COMPLAINTS AND LIABILITY

7.1. If the Seller breaches their obligations, the Customer has the right to request performance of the obligation, withhold performance of an obligation which is due from the Customer, request compensation for damage, reduction of the price, interest on arrears in case of delay in performance of the financial obligation or withdraw from the Contract.
7.2. The Seller is not liable for damage or any other consequences, including delay in delivery, arising from incorrect information provided by the Customer when placing an order if this has been caused by circumstances beyond the control of the Seller.

7.3. Disputes arising between the Seller and the Customer are resolved by way of negotiations between the parties.

If no agreement is reached, the Customer has the right to turn to the Consumer Rights Protection Centre of Latvian Republic or Limbaži District Court, Latvia, to protect their rights.

Delivery of goods with courier – what are the costs and delivery schedule?

The service is available throughout Latvia. The goods will be delivered to the address specified in your order. Courier works 5 days a week (Monday-Friday), the ordered goods will be delivered within 2-3 workdays. The customer will receive two SMS-message about the arrival of the goods: On a day before arrival of the goods and on the morning of the day of the arrival of the goods. It is possible to order smaller as well as larger amounts of goods, maximum weight is 25 kg. The price of the courier service is 8.49€. The price of the courier service is free for orders worth of 100 € or more.

In case the total weight of ordered goods exceeds 25 kg and you would like to have the goods delivered to your location, call the SuperAlko e-shop (+371 27006619) or send an email (eshop@superalko.lv) and we will find a solution for the delivery that is suitable to you.

Is it possible to order goods to parcel machine?

Currently it is not possible to order goods to parcel machine.

Will I receive an invoice when ordering from the SA Online Store?

Yes, after the order is completed, an invoice will be sent to you along with your goods.

What happens if the product I ordered is out of stock?

If the ordered product cannot be delivered in the desired quantity, the cost of the missing product(s) will be refunded. SA Online Store will return the money to the same current account from which the order was paid for within 10 working days.

What verification possibilities of buyer´s age are used in SA Online Shop?

Smart-ID

Smart ID is the easiest, safest and fastest way to authenticate yourself online, register in e-services and sign documents. Currently this service is available only for the residents of Latvia, Lithuania and Estonia.
Smart ID corresponds to the requirements of European Union eIDAS regulations and follows the requirements for strong authentication tools that are established by the European Central Bank. As a result of certification, Smart ID is recognized at QSCD level, which is the highest possible level in European Union.

Veriff

Veriff OÜ is a technology company that offers automated online identity verification solution that is able to verify more than 9000 different ID documents in more than 36 languages and from190 countries worldwide. Veriff is certified and compliant with CCPA, GDPR, SOC2 type II, and WCAG


NB! Age verification via Veriff is payable service and additional fee of 2,50 euros will be added to the order.

How Veriff works?

Veriff identification requires a computer or smartphone with an Internet connection and a webcam. You also need phone number and e-mail address. Depending on your device, we recommend using the following web browsers:
Desktop: Chrome or Firefox
Mac: Chrome or Safari
Mobile: Safari for iOS, Chrome for Android
Depending on the model of the phone, it may be necessary to have a QR code scanning app on your smartphone. In addition, a valid and undamaged identity document is required: passport, ID card, driver's license or residence permit, a personal telephone number (a foreign number is also suitable) and an e-mail address.

NB! Verification process could take up to 5 minutes.

What payment methods are accepted in the Superalko Online Store?

Our payment service partner Montonio Finance UAB is a company that offers to customers safe, convenient and fast payment solution. The company has a high level of data security. The data security rules prepared on the basis of ISO 27001 are followed.

For payment you can use the following banks and credit cards:
Estonia - SEB, Swedbank, LHV, Coop, Luminor, Citadele
Latvia - Swedbank, SEB, Citadele, Luminor
Lithuania - Swedbank, SEB, Luminor, Šiaulių bankas, Medicinos bankas, Citadele
Finland – OP Financial Group, Danske Bank
Mastercard
Visa
American Express
China UnionPay (CUP)
Discover & Diners
Japan Credit Bureau (JCB) Payments are processed outside the Superalko Online Store environment in the secure payment environment of the service provider. The Superalko Online Store does not have access to the Customer’s bank or credit card details.

Do the prices include VAT?

All of the prices specified in our Superalko Online Store are indicated in euros & include VAT.

How can I return a product?

To return products, contact customer support at eshop@superalko.lv.

How to order products from an e-shop in another EU state (distance purchasing)
1) place an order in the e-shop
2) check the weight of the ordered goods in the shopping cart
3) select the transport company delivering the goods.
For example the following transport companies deliver goods from Latvia to other EU countries:
FBS Delivery www.kuljetussuomeen.fi ;www.finbaltdelivery.eu; www.swedbaltdelivery.eu
DPD www.dpd.com/ee
OSC www.osc.ee/services
VENIPAK www.venipak.ee

4) send the seller the information required for the delivery of the goods (which transport company is used and when the goods will be picked up)

For more information, contact our customer service by calling +371 27006619 or e-mailing eshop@aldar.lv.